Sally Piercing

Frequently Asked Questions

Where is my order

You can track your order using our tracking page.

If updates don’t appear immediately (especially for US shipments), this is normal during the first stage of transit.

Please visit “Where is my order” for real-time updates.

How long does shipping take

Delivery times depend on your location and shipping method.

As a general guide:

USA: 5–12 days (Standard) / 4–8 days (Priority)
Europe: 3–7 days
Canada, Australia & Asia: 8–18 days

For full details, please see our Shipping Information page.

Can I return or exchange my jewelry

You can request a return or exchange within 45 days of delivery.

The process and costs depend on your location.
Please refer to our Returns & Exchanges page for full details.

Is your jewelry handmade

Each Lunai piece is carefully designed and finished with attention to detail.

Small variations may occur — this is part of what makes each piece unique.

How do I choose the right size

You’ll find detailed measurements and guidance on our Sizing Guide page.

If you’re unsure, feel free to contact us — we’ll be happy to help.

How should I care for my jewelry

Avoid contact with water, perfumes, and chemicals, and store your jewelry in a dry place when not in use.

For full care instructions, please see our Jewelry Care page.

What payment methods do you accept

We accept major credit and debit cards, along with the payment options shown at checkout.

All payments are processed securely.

Is your jewelry suitable as a gift

All orders arrive carefully packaged and ready to gift.

You can also add a gift card if you’d prefer to let them choose.

Need help

If you have any questions, contact us at hello@lunaijewelry.com or use the chat for quick assistance.