Returns & Exchanges
Returns & Exchanges
If something doesn’t feel right, you can request a return or exchange within 45 days of receiving your order.
How returns work
USA & Spain
We provide a prepaid return label to make the process easier.
Contact us at hello@lunaijewelry.com and we’ll guide you through the next steps.
Europe (other EU countries) & Rest of World
Please contact us first. We’ll provide the correct return address and instructions based on your location.
For returns from outside the European Union (including Canada, Australia or the UK), local customs duties or handling fees may apply. These costs are the responsibility of the customer.
Return addresses
Spain
Returns are processed through our office in Mallorca.
Marina 104, Office 9
07620 Llucmajor, Spain
USA
Returns are handled through our warehouse in New Jersey.
Europe (other EU countries) & Rest of World
We’ll provide the most suitable return address after you contact us.
Return costs
USA & Spain
We provide prepaid return labels.
The return shipping cost may be deducted from your refund or applied to your exchange.
Europe (other EU countries) & Rest of World
Return shipping is arranged by the customer using a tracked local carrier.
If customs duties or handling fees apply outside the EU and are charged upon receipt, these costs may be deducted from your refund or applied to a replacement order.
Holiday returns
Orders placed between November 15 and December 15 can be returned until January 31.
Eligibility
Items should be:
- Unused
- Unworn
- Returned with original packaging whenever possible
Please contact us before sending your return so we can guide you through the correct process.
Refunds
Refunds are issued once your return has been received and inspected.
Refunds are sent to the original payment method.
Original shipping costs are non-refundable.
Processing times may vary depending on your bank or payment provider.
Need help?
Contact us at:
We’ll guide you through the process.