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Frequently Asked Questions

📦 Where is my order?

You can easily track your order using our tracking page.
If tracking updates don’t appear immediately (especially for US shipments), don’t worry — this is completely normal during the first stage of the journey.

👉 Please visit Where is my order for real-time updates.

⏳ How long does shipping take?

Delivery times depend on your location and chosen shipping method.

As a general guide:

• USA: 5–12 days (Standard) / 4–8 days (Priority)

• Europe: 3–7 days

• Canada, Australia & Asia: 8–18 days

For full details, please visit Shipping Info.

🔄 Can I return or exchange my jewelry?

Yes 💛
You have 45 days from delivery to request a return or exchange.

The process and costs depend on your location.
All details are explained clearly on our Returns & Exchanges page.

💍 Is your jewelry handmade?

Each Lunai piece is designed and carefully finished with attention to detail.
Small variations may occur — this is part of what makes every piece unique.

📏 How do I choose the right size?

You’ll find detailed measurements and guidance on our Sizing Chart page.
If you’re between sizes or unsure, feel free to reach out — we’re happy to help.

🧼 How should I care for my jewelry?

To keep your jewelry looking beautiful:

• Avoid contact with water, perfumes, and chemicals

• Store it in its original box when not in use

More tips are available on our Jewelry Care page.

💳 What payment methods do you accept?

We accept major credit and debit cards, as well as the payment options shown at checkout.
All payments are secure and encrypted.

🎁 Is your jewelry suitable as a gift?

Absolutely.
All orders arrive beautifully packaged and ready to gift.
You can also add a Gift Card if you’d like to let them choose their own piece.

🤍 Still have questions?

If something isn’t clear or you need personal assistance, we’re always here.

👉 Contact us at hello@lunaijewelry.com or use our chat for quick help.

¿Tienes alguna duda o necesitas ayuda?

Estamos aquí para acompañarte.

Puedes escribirnos en cualquier momento a

hello@lunaijewelry.com

Normalmente respondemos en pocas horas en días laborables.