Groessa Pendiente Aro Abierto
Impuestos incluidos. Los gastos de envío se calculan al finalizar la compra
Preguntas frecuentes
Frequently Asked Questions
📦 Where is my order?
You can easily track your order using our tracking page.
If tracking updates don’t appear immediately (especially for US shipments), don’t worry — this is completely normal during the first stage of the journey.
👉 Please visit Where is my order for real-time updates.
⏳ How long does shipping take?
Delivery times depend on your location and chosen shipping method.
As a general guide:
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USA: 5–12 days (Standard) / 4–8 days (Priority)
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Europe: 3–7 days
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Canada, Australia & Asia: 8–18 days
For full details, please visit Shipping Info.
🔄 Can I return or exchange my jewelry?
Yes 💛
You have 45 days from delivery to request a return or exchange.
The process and costs depend on your location.
All details are explained clearly on our Returns & Exchanges page.
💍 Is your jewelry handmade?
Each Lunai piece is designed and carefully finished with attention to detail.
Small variations may occur — this is part of what makes every piece unique.
📏 How do I choose the right size?
You’ll find detailed measurements and guidance on our Sizing Chart page.
If you’re between sizes or unsure, feel free to reach out — we’re happy to help.
🧼 How should I care for my jewelry?
To keep your jewelry looking beautiful:
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Avoid contact with water, perfumes, and chemicals
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Store it in its original box when not in use
More tips are available on our Jewelry Care page.
💳 What payment methods do you accept?
We accept major credit and debit cards, as well as the payment options shown at checkout.
All payments are secure and encrypted.
🎁 Is your jewelry suitable as a gift?
Absolutely.
All orders arrive beautifully packaged and ready to gift.
You can also add a Gift Card if you’d like to let them choose their own piece.
🤍 Still have questions?
If something isn’t clear or you need personal assistance, we’re always here.
👉 Contact us at hello@lunaijewelry.com or use our chat for quick help.
¿Necesitas ayuda?
¿Tienes alguna duda o necesitas ayuda?
Estamos aquí para acompañarte.
Puedes escribirnos en cualquier momento a
hello@lunaijewelry.com
Normalmente respondemos en pocas horas en días laborables.
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Impuestos incluidos. Los gastos de envío se calculan al finalizar la compra