Returns & Exchanges
✍️ Returns & Exchanges
Can I return or exchange my order?
Absolutely. You have 45 days from the day you receive your jewelry to request a return or exchange.
How does it work by region?
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USA & Spain:
We’ll provide a prepaid return label to make it easy and seamless. Just email us at care@lunaijewelry.com to start the process. -
Europe (other EU countries) & Rest of World:
Please contact us first at care@lunaijewelry.com. We’ll give you the correct return address and clear instructions to make sure your return goes smoothly and avoids unnecessary customs fees.
Where should I send it?
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Spain:
Returns from Spain are processed at our offices in Mallorca. Once you contact us, we’ll send you a prepaid Correos label and all the details. -
USA:
Returns from the USA are handled through our warehouse in New Jersey. We’ll email you a prepaid USPS label when you reach out. -
Europe (other EU) & Rest of World:
We’ll let you know the best return address and instructions after you contact us.
What about return costs?
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USA & Spain: Free returns on orders over $60. For smaller orders, we’ll still provide a prepaid label and simply deduct the shipping cost from your refund.
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Europe (other EU) & Rest of World: You’ll cover the return shipping using your local carrier with tracking.
Holiday returns
Orders placed between November 15 and December 15 can be returned until January 31, so you can shop early and gift worry-free.
What items are eligible?
We accept returns on all jewelry except custom-made pieces.
Just make sure it’s unused, ideally in its original packaging.
When will I get my refund?
Once your return arrives and passes inspection, we’ll refund you to your original payment method.
Please note: shipping costs are non-refundable.
The timing of the refund depends on your bank or card provider.
🤍 Still have questions?
We're always here to help — just email us anytime at care@lunaijewelry.com.
Or check our [FAQs] for more details.