Usa este texto para responder preguntas con el mayor detalle posible para tus clientes.

Usa este texto para responder preguntas con el mayor detalle posible para tus clientes.

Usa este texto para responder preguntas con el mayor detalle posible para tus clientes.

Orders from
outside US and non-European Union countries may be subject to customs or import
duties and tax charges once they reach their destination country. These charges
are payable by the customer and we do not currently cover this cost.

All US
orders are tax free.

All EU orders are VAT included. There will be no
additional customs taxes or duties charges

Returns

Sure! you can
return your order. Please, register your return / exchange
request here within 45 days of
receiving your order. Send the items back with a trackable shipping service, in
unused conditions, and if possible with their original packaging. Buyers are
responsible for return shipping costs, and any customs fees if applicable.

Christmas season extended return policy. Orders placed between
November 15th and December 15th are eligible for a return until January
31st.

We accept returns on all our
jewelry, except on customized pieces.

Once we receive your order back we
will process your return within 14 days. We will refund the purchase amount to
the original form of payment. Please, review our section

 Refund Policy  for detailed information.

All jewelry, except solid gold
items, can and will most likely tarnish at some point. To prevent this from
happening, or to slow it down, it is best to keep jewelry dry and away from
lotions, perfumes, and any other weird chemicals. This is especially the case
with brass jewelry. Some jewelry will also react with water that has chemicals
in it, like pools or hot tubs. You can clean most jewelry with a jewelry
polishing cloth (Never use it on gold plated jewelry). You can also use a
cleaning solution safe for your jewelry's material (except jewelry with
gemstones. It could hurt the stone.) Also be careful with any rings that have
gemstones in it when using a cloth. Try to avoid stones.

Although most of our pieces are
100% nickel-free, a few designs, like our Helix Earrings, are made with 316L
Surgical Steel parts, and it does contain nickel. Please check the description
of our designs or contact us in case of doubt.

Doubts about your ring size?

No worries, we’re here to help you.
Visit our sizing guide.

Every piece of Lunaijewelry is
covered by our two year warranty. Should your jewellery suffer a breakage due
to a manufacturing defect, we are committed to ensuring that your piece is
replaced at no cost to yourself if returned in under one year of receipt of the
product.



Please note, our guarantee do not cover against tarnishing or scratches on the
jewelry.