Worldwide Shipping

Experience seamless reshipping to the USA and other participating countries with our reliable postal system. We understand that shipping can be a complex and sometimes daunting task, and we're here to simplify the process for you.

Our service ensures that your packages reach their destination safely and efficiently. With a commitment to customer satisfaction, we strive to provide you with a worry-free shipping experience, no matter where you are sending your items.

• Affordable reshipping fees tailored to your needs.
• Reliable delivery to the USA and select countries.
• Support from a dedicated team ready to assist you.

Let us take care of your shipping needs, so you can focus on what truly matters. Join countless satisfied customers who trust us for their reshipping requirements.

Frequently Asked Questions

📦 Where is my order?

You can easily track your order using our tracking page.
If tracking updates don’t appear immediately (especially for US shipments), don’t worry — this is completely normal during the first stage of the journey.

👉 Please visit Where is my order for real-time updates.

⏳ How long does shipping take?

Delivery times depend on your location and chosen shipping method.

As a general guide:

• USA: 5–12 days (Standard) / 4–8 days (Priority)

• Europe: 3–7 days

• Canada, Australia & Asia: 8–18 days

For full details, please visit Shipping Info.

🔄 Can I return or exchange my jewelry?

Yes 💛
You have 45 days from delivery to request a return or exchange.

The process and costs depend on your location.
All details are explained clearly on our Returns & Exchanges page.

💍 Is your jewelry handmade?

Each Lunai piece is designed and carefully finished with attention to detail.
Small variations may occur — this is part of what makes every piece unique.

📏 How do I choose the right size?

You’ll find detailed measurements and guidance on our Sizing Chart page.
If you’re between sizes or unsure, feel free to reach out — we’re happy to help.

🧼 How should I care for my jewelry?

To keep your jewelry looking beautiful:

• Avoid contact with water, perfumes, and chemicals

• Store it in its original box when not in use

More tips are available on our Jewelry Care page.

💳 What payment methods do you accept?

We accept major credit and debit cards, as well as the payment options shown at checkout.
All payments are secure and encrypted.

🎁 Is your jewelry suitable as a gift?

Absolutely.
All orders arrive beautifully packaged and ready to gift.
You can also add a Gift Card if you’d like to let them choose their own piece.

🤍 Still have questions?

If something isn’t clear or you need personal assistance, we’re always here.

👉 Contact us at hello@lunaijewelry.com or use our chat for quick help.

Need help or have a question?

We’re always happy to help.

You can reach us anytime at hello@lunaijewelry.com

We usually reply within a few hours on business days.