Returns & Exchanges

Returns & Exchanges

Can I return or exchange my order?

Absolutely. You have 45 days from the day you receive your jewelry to request a return or exchange.

How does it work by region?

  • USA & Spain:
    We’ll provide a prepaid return label to make it easy and seamless. Just email us at care@lunaijewelry.com to start the process.

  • Europe (other EU countries) & Rest of World:
    Please contact us first at care@lunaijewelry.com
    We’ll provide you with the correct return address and instructions. If you are returning from outside the European Union — for example from Australia, Canada or the UK — please note that local customs duties or handling fees may apply, and these costs are the responsibility of the customer.

Where should I send it?

  • Spain:
    Returns from Spain are processed at our offices in Mallorca. Once you contact us, we’ll send you a prepaid Correos label and all the details

  • Marina 104, Office 9 07620 Llucmajor Spain

  • USA:
    Returns from the USA are handled through our warehouse in New Jersey. We’ll email you a prepaid USPS label when you reach out.

  • Europe (other EU) & Rest of World:
    We’ll let you know the best return address and instructions after you contact us.

What about return costs?

  • USA & Spain: Free returns on orders over $60. For smaller orders, we’ll still provide a prepaid label and simply deduct the shipping cost from your refund.

  • Europe (other EU) & Rest of World: You’ll cover the return shipping using your local carrier with tracking. Please note that if you are returning from outside the European Union (for example, from Australia, Canada, or the UK), local customs duties or handling fees may apply. Should we be charged any of these costs upon receipt, they will be deducted from your refund.

Holiday returns

Orders placed between November 15 and December 15 can be returned until January 31, so you can shop early and gift worry-free.

What items are eligible?

We accept returns on all jewelry except custom-made pieces.
Just make sure it’s unused, ideally in its original packaging.

When will I get my refund?

Once your return arrives and passes inspection, we’ll refund you to your original payment method.
Please note: shipping costs are non-refundable.
The timing of the refund depends on your bank or card provider.

🤍 Still have questions?

We're always here to help — just email us anytime at care@lunaijewelry.com.
Or check our [FAQs] for more details.