Returns & Exchanges Prestige

Returns & Exchanges

🔄 Can I return or exchange my order?

Of course 💛
We understand that sometimes a piece might not be quite right.

You have 45 days from the day you receive your jewelry to request a return or exchange.

🌍 How does it work by region?

USA & Spain
We’ll send you a prepaid return label to make everything simple and worry-free.
Just contact us at hello@lunaijewelry.com, and we’ll guide you step by step.

Europe (other EU countries) & Rest of World
Please contact us first at hello@lunaijewelry.com.
We’ll provide the correct return address and clear instructions.

For returns from outside the European Union (for example, Australia, Canada or the UK), local customs duties or handling fees may apply. These costs are the responsibility of the customer.

📍 Where should I send my return?

Spain
Returns from Spain are processed at our offices in Mallorca.
Once you contact us, we’ll send you a prepaid Correos label and all the details.

📍 Marina 104, Office 9 — 07620 Llucmajor, Spain

USA
Returns from the USA are handled through our warehouse in New Jersey.
We’ll email you a prepaid USPS label once you reach out.

Europe (other EU) & Rest of World
We’ll let you know the best return address and instructions after you contact us.

💸 What about return & exchange fees?

USA & Spain

  • Free returns or exchanges on orders over $70

  • For smaller orders, we’ll still provide a prepaid label — the shipping cost will be deducted from your refund or applied to your exchange

Europe (other EU) & Rest of World

  • Return or exchange shipping is covered by the customer using a tracked local carrier

  • If customs duties or handling fees apply (outside the EU), and we are charged upon receipt, these costs will be deducted from your refund or applied to the replacement order

We always aim to keep the process fair, transparent, and handled with care.

🎁 Holiday returns

Orders placed between November 15 and December 15 can be returned until January 31, so you can shop early and gift worry-free.

Because every gift should feel easy and joyful.

📦 What items are eligible?

Please make sure your piece is unused, unworn, and ideally in its original packaging.
Safely pack it in its original box — we’ll take care of the rest 💛

⏳ When will I receive my refund?

Once your return arrives and passes inspection, we’ll issue your refund to the original payment method.

Please note that shipping costs are non-refundable.
Refund timing depends on your bank or card provider.

🤍 Still need help?

If you have any questions or something doesn’t feel quite right, just write to us at
hello@lunaijewelry.com — we’re always here to make things easy for you.